FAQ's

Here we will answer all your onesies questions you may have pondering around in your head. If not feel free to contact us here.

Guide to Sizes

 

 

Payment Via Paypal

  • Purchases can be made simply and securely using an existing or new Paypal account. If you do not have one, you can also use your Visa or Mastercard Debit card, or credit card. You do not need a Paypal account to pay via Credit or Debit card, simply select "Pay with a credit card or debit card and enter your details in.

Secure Payments Online

  • It's absolutely safe to shop on our website. We use PayPal and you are automatically covered by PayPal's Purchase Protection policy. We don't store your credit card details – what you enter in our website when purchasing are transmitted directly to PayPal, which is globally recognized as the leader in online payment. If you have any questions regarding our security policy, please feel free to contact us.

Postage and Delivery Time

What is Combine and Save?
Shopping at onesiesrus.com.au is all about maximizing your savings.
So if you buy more than one item, your shipping costs for the 2nd, 3rd or subsequent items must be less than the first item – correct? Correct!
The charge for delivering a parcel is made up of the cost of a driver getting to your door, and the weight and space the parcel takes up. Therefore, if you buy multiple onesies, the driver cost is already covered by the first item, and subsequent items can be delivered at a discounted price.
Whatever you see as the Flat Rate charge for delivering an item, each additional item is delivered at 1/4 off of its flat rate charge. And it works across your order – it doesn't have to be 2 of the same animal onesie.
The more animal onesies you buy in a single order, the more you save on delivery costs.

Australia Post Express (includes signature on delivery)

  • Estimated Arrival time (1 - 3 business working day). Depending on location, we are located in Sydney 2000, NSW. Please see here if you if your postcode is within the next day delivery National Network. Shipping cost $14.99 for first item. Each item after is 1/4 off of the original flat rate. 

Australia Post Parcel Post (Includes signature on delivery)

  • Estimated Arrival time (2 - 5 business working days) Depending on location. Shipping cost $11.95 for first item. Each item after is 1/4 off of the original flat rate.

Standard Delivery to New Zealand

  • Estimated Arrival time (7 business working days) Depending on location. Shipping cost $19.48 (AUD) for first item. Each item after is 1/4 off of the original flat rate.
  • International Express NZ (2 - 3 days). Shipping cost $28.50 (AUD) for first item. Each item after is 1/4 off of the original flat rate.

Standard Delivery to United Kingdom

  • Estimated Arrival time (7  - 10 business working days) Depending on location. Shipping cost $23.99 (AUD) for first item. Each item after is 1/4 off of the original flat rate.

Standard Delivery to United States

  • Estimated Arrival time (7  - 10 business working days) Depending on location. Shipping cost $23.99 (AUD) for first item. Each item after is 1/4 off of the original flat rate.

Return Policy

  • Please email us first, so we can inform you about the return procedure and correct return address. Failure to do so will void our exchange policy.
  • Onesies that are defective can be returned to us within 20 days.
  • We do not accept change of mind.
  • Please contact us first before returning the onesie(s) so we can look into your case as a decision will be made on a case by case situation.
  • Any replacements must be the same size and style.
  • Onesies R Us are not liable for onesie(s) that have been used under extreme or abnormal usage outside of regular use.
  • Returns after the 20 day policy unfortunately cannot be returned or exchanged.
  • Returned parcels MUST be sent back with tracking numbers and you must email us the tracking number. Failure to do so will void our return policy.

Exchange Policy

  • Please email us first, so we can inform you about the exchange procedure and the correct return address. Failure to do so will void our exchange policy.
  • Exchanges of onesies due to style or size can be done within 3 days of receiving it.
  • Change of mind/style are to made with the onesie(s) unused and in original/new condition with all original packaging.
  • Onesies R Us are not liable for return packaging cost.
  • Returned parcels MUST be sent back with tracking numbers and you must email us the tracking number. Failure to do so will void our exchange policy.